Patricia J. Siewert

Word format
http://www.oakland.edu/~pjsiewer
[email protected]

• Operating Systems: Windows 3.X, '95, Novell Client.
• General Software: Microsoft Office '95 and '97, Including: Word, Excel, PowerPoint, and Access, Word Perfect, Lotus Suite.
• Software: Lotus Notes, CC:Mail,, MS Outlook, MS FrontPage, OmniPage,Corel Paint, Adobe PhotoShop, Adobe Acrobat, Netscape Navigator, IE4.0, Visio, Mapedit, Remedy, Novell Administation.
• Completed Lotus Notes: Domino R4.5 System Administration 1 class.
• Administer Novell Client for basic client side functions.
• Extensive knowledge of HTML tags and use of the WWW.
  

• Run first level support help desk for 450+ users. Utilize Remedy ticketing system to keep track of calls. Assign tickets to appropriate second level support technician.
• Support several applications including, but not limited to: Lotus Notes, Office 95 and 97, Novell Client.
• Design corporate Intranet from ground up. Lead project to coordinate six plants. Work with others to implement needs of users.
• Create database to keep track of company inventory. Track leasing agreements and asset management.
  

• Design MOPAR GLOBAL COMMUNICATIONS NETWORK Intranet Web Site. Design tools: Netscape Navigator, Notepad, and Word '97 on a Windows '95 Operating System. Use HTML, Java and JavaScript for coding. Transfer files onto server using CuteFTP and UNIX box.
• Create graphics using Adobe PhotoShop with Plugins and Gif Construction Set for animation. Create PDF files using TWAIN 32 in Adobe PhotoShop and HP DeskScan utility. Create other formats such as GIF, JPEG, BMP, TIFF, etc. using Adobe PhotoShop and Corel Paint.
• Presented concept of utilizing an OCR utility to save time for department. Scan in documents with WordScan and modify with Word '97 for managers. Also used WordScan to scan in large manuals to be manipulated and loaded on web site.
  

• Assist students and faculty with computing needs in several areas including: Word, Excel, PowerPoint, Project, HTML, scanning, graphics in PhotoShop. Setting up e-mail in Outlook for faculty and staff, as well as troubleshooting all computer problems during shift.
• Assist with initialization of computers for faculty in a Windows NT environment. This included complete formatting of original hard drive on new hardware. Configure and install all software needed by faculty. Software installed included: DOS, Windows '95, Microsoft Office, network card, sound card, IE 4.0, Netscape, and user specific programs. Also setting up TCP/IP and network connections.
• Created the Web Site for Center for Family Business at Oakland University. Creating graphics with PhotoShop and manipulating in Netscape as well as FrontPage '98.

• Perform customer service such as: sales, problems, handicap seating.
• Utilize Ticketmaster, Telmar and AS/400 to update customer files.

• Assigned special projects such as: presentations, scanning of documents, creating reports using PowerPoint and Excel, compiling reports utilizing AS/400 and UNIX.

• Responsible for processing and filing company documents.
• Compiled corporate customer list utilizing Excel.